krikye Privacy Policy

krikye ("we", "our") operates an online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, and with whom we may share it.

By using our website krikye.cam or registering an account, you are considered to have fully accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all pages, services, mobile versions of krikye.cam, and any digital communication channel associated with us.

We collect several types of information, which can be divided into the following categories:

2.1 Information You Provide Directly

When you register with krikye or use our services, you may be required to provide the following information:

• Full name and date of birth (for age verification — users aged 21+ only)
• Email address
• Mobile number
• Banking or payment account details (bKash, Nagad, Rocket, Upay, bank transfer)
• National ID card or passport number (where identity verification is required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser name and version
• Time and duration of site visits
• Pages visited and click data
• Cookies and similar tracking technologies

2.3 Transaction Information

All records of deposits, withdrawals, and betting activity are stored. This includes transaction amounts, dates, methods, and outcomes.

krikye uses the information collected for the following legitimate purposes:

• Account management: To handle registration, login, and account security.
• Payment processing: To complete deposits and withdrawals securely.
• Age and identity verification: To confirm users are 21+ and to prevent fraud.
• Customer support: To provide assistance via 24/7 live chat and email.
• Promotional communications: To send bonus and offer information with your consent.
• Responsible gaming: To identify unusual playing patterns and support users.
• Legal obligations: To comply with applicable laws and regulations.
• Platform improvement: To enhance service quality and analyze user experience.

We never sell your information to advertisers or unrelated third parties.

krikye may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

Financial information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and banking partners. These third parties are governed by their own privacy policies.

4.2 Technology and Service Providers

Certain technology partners have limited access to information in order to operate our servers, software, and security services. They work with us under confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by a court order, government authority request, or applicable law.

4.4 Fraud and Abuse Prevention

Information may be provided to relevant authorities in cases of suspected activity or detected fraud.

krikye uses industry-standard technologies and practices to protect your personal information:

• SSL encryption: All data transmission on our site is protected by 256-bit SSL encryption.
• Firewall protection: Advanced firewalls are in place to block unauthorized access.
• Access controls: Only authorized staff have access to sensitive information.
• Regular security audits: Our systems undergo regular security testing.
• Password protection: Your password is stored in encrypted form; our staff can never view it.

We will never ask for your password or full payment details via email or chat. If you receive such a request, please contact us.

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help improve site functionality.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security; the site cannot function properly without them.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help improve our services by analyzing user behavior.

Most browsers allow you to control or disable cookies. However, disabling cookies may cause some features of the site to not work properly.

krikye retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• Account and transaction information is retained for as long as your account remains active.
• Financial records may be retained for a specified period after account closure in accordance with applicable law.
• Certain information may be retained for an extended period for fraud prevention and dispute resolution purposes.
• Information required to fulfill legal obligations is kept for the period specified by those legal requirements.

Once the applicable retention period ends, information is securely deleted or anonymized.

As a krikye user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request that your information be deleted (within the limits of legal obligations).
• Right to object to processing: You may object to your information being used for specific purposes.
• Marketing opt-out: You can opt out of promotional emails at any time.
• Right to close account: You may request to close your account at any time.

To exercise these rights, contact us via 24/7 live chat or email. We will respond to valid requests as promptly as possible.

krikye is for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration. If we become aware that a user is under 21, their account will be suspended immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

krikye may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notice will be sent to your registered email or posted on the site.
• Continued use of the site after changes are made means you have accepted the new policy.

We recommend that you review this policy periodically to stay informed of the latest information.

This Privacy Policy should be read together with our other legal documents:

• Our Terms and Conditions set out the overall rules for using our services.
• The Responsible Gaming page contains guidelines for preventing gambling addiction and playing safely.
• You can also visit our FAQ page for any questions.

If any conflict arises between these policies, the document most directly applicable to the specific matter will take precedence.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live chat: Support available in Bengali 24/7.
• Email: [email protected]

We will try to respond to your request or complaint within a reasonable time of receipt. Complex matters may take a little longer to investigate fully, but we will keep you informed of progress throughout.